FAQs

Are Infinifacet pieces handmade?

Many pieces are cut, polished, and assembled by hand. Small variations in dimensions, color distribution, bubbles, cutting marks, and optical effects are natural characteristics of the craft.

Will the color look exactly like the photographs?

Crystal color changes with light, background, and viewing angle. Screens can also reproduce color differently. Product photographs are intended as an accurate guide, but subtle variation is expected.

How should I care for crystal pieces?

Dust with a clean, soft cloth. For fingerprints, use a slightly damp lint-free cloth and dry immediately. Avoid abrasive cleaners, dishwashers, sudden temperature changes, and impact. Lift heavy pieces from the base rather than decorative details.

Do you ship internationally?

We ship to the destinations available at checkout. Available services, shipping charges, and delivery estimates are shown before payment. Import duties and taxes may apply to international orders.

How long will my order take?

Processing time depends on product availability, destination, and whether an item is handcrafted, oversized, fragile, or made to order. If an extended lead time applies, we will contact you after your order is placed.

What should I do if my order arrives damaged?

Contact infinifacet@gmail.com promptly with your order number and photographs of the item, internal packaging, and outer carton. We will review the issue and provide next steps.

Can I return an item?

Eligible items can be returned within 30 days of receipt. Review our Refund Policy for conditions, exceptions, and instructions before sending anything back.

Can I request a custom piece?

For custom colors, special quantities, or project enquiries, email infinifacet@gmail.com with the product name, preferred specifications, destination, and required timeline.