Shipping Policy

We ship Infinifacet orders to the destinations available at checkout. Shipping options, charges, and available delivery estimates are shown before payment.

Order processing

Processing time varies by product, availability, and destination. Handcrafted, oversized, fragile, or made-to-order pieces may require additional preparation time. If an extended lead time applies, we will contact you using the email address provided with your order.

Delivery estimates

Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, severe weather, peak periods, and remote destinations may affect delivery. Available tracking information will be sent after shipment.

International orders

International shipments may be subject to duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless expressly collected at checkout, these charges are the customer’s responsibility.

Address changes

Contact us as soon as possible if you need to correct a shipping address. We cannot guarantee changes after an order has entered processing or been transferred to the carrier.

Damage, loss, and delivery issues

Inspect the shipment and packaging upon arrival. If an item arrives damaged or incorrect, contact infinifacet@gmail.com promptly with your order number and photographs of the item, internal packaging, and outer carton.

Questions

For shipping questions or product lead times, email infinifacet@gmail.com before ordering.